Delivered by Enable Workplace Consulting this course is designed to cater for those who have been providing individual support services after crisis for at least two years and who have previously completed the Assisting Individuals in Crisis course (or equivalent).

Course content includes:

• Key terms and concepts and highlights of recent developments

• Listening strategies and empathetic communication techniques

• Psychological reactions and advanced psychological triage

• Developments in Psychological First Aid

• Ethical issues and cautions in a risk minimisation framework

• Complex situations such as suicide, complex bereavement, grief and terrorism

• Follow-up and referrals; and

• Self-care and sustainability.

This course is accredited with Crisis Intervention and Management Australasia (CIMA) and the International Critical Incident Stress Foundation (ICISF) and participants receive the appropriate CIMA attendance and ICISF completion certificates.

All course enquiries to Abbey at abbey@enableworkplace.com.au or contact +61 3 9663 9168.